What forms of payment methods do you accept?
Song Galaxy accepts VISA, Mastercard, JCB, Delta, Solo, Worldpay and PayPal.
Can you remove an instrument so that I can play the instrument myself along with the rest of the backing track?
They now offer Audio Multi Tracks, with each instrument on a separate channel - using their Multi Tracker software, you can remove instruments you want to play yourself.
How do I open my Multi-Track?
Please download their free Multi Tracker software, click the File menu and “Load multifile”. For more details see their Video Tutorial.
In which format do you provide MIDI files?
Song Galaxy MIDI files all come in both Format 0 and Format 1 - both are included in the download.
Do you provide lyrics with the MIDI files?
If available they will be included in the zip file as a .txt or. doc file. Most are Leadsheets, with chords written above the lyrics.
What do I do with my downloaded zip file from Song Galaxy?
The zip/unzip functionality is built into Windows XP, Vista & 7 operating systems - simply save the zip file to your hard disk, then RIGHT-CLICK on the file and select “Extract here”. The files you ordered will then be extracted (unzipped) to the current folder. Unzipping software is also widely available on the Internet - this website has a free unzipping software for Windows users: http://www. 7-zip.org/ and Mac users: http://www.zipeg.com/mac.video.html
Are your tracks legal?
Very much so - they have all the relevant licenses with MCPS, PRS and Music Publishers to ensure songwriters, artists, and publishers get their royalties.
How many tracks/channels does a particular Multi-Track have?
You can find out which channels a Multi-Track has on its song info page - click the blue I (Info) button next to the demo player.
