How long will it take to get my order?
Your order will take 5-7 business days to arrive from the time its dispatched from their warehouse. Note this timeframe is dependent on the shipping destination. All orders are shipped from their DC in Sydney, NSW. Delivery details will be provided via email. Superga do not offer an express shipping service at this stage. UPDATE: Due to the current COVID-19 outbreak in Australia, there may be possible delays with Australia Post services. Superga do ask for your patience during this time.
Can I track my order online?
You’ll receive another email when your purchase has been dispatched including tracking information and link to follow its progress.
What if my item is faulty?
Please contact them straight away on the contact Superga link below please include your order number.
What is your refund policy?
Superga will happily refund item(s)within 30 days of purchasing as long as. All Item(s) must be returned unused and in original packaging undamaged, with tags and labels attached Item was not purchased in the Sale All refunds are processed onto the original method of payment If your original transaction included the use of a gift card as the payment method, the same amount will be credited back to a gift card All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock the items for a refund. Superga do not offer a free refunds service. When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once placed. Exchanges Unfortunately, they do not currently offer exchanges Faulty If your item(s) is faulty they will happily refund this onto the original method of payment with no exclusions.