What forms of payment method do you accept?
Tackle Direct accepts payment via credit card(Visa, MasterCard, American Express, Discover, JCB, Diner’s Club) as well as Amazon pay and PayPal.
Do you accept International Orders?
Yes! They ship worldwide to over 60 countries every day.
Why does my order have sales tax?
Tackle Direct is located in Egg Harbor Township, New Jersey USA. They are required by law to collect a 6.625% New Jersey State sales tax on taxable items and shipping for orders delivered within the State of New Jersey. Clothing is non-taxable, but technical apparel, such as waders and related footwear are taxable items. They are also required by law to collect a 6.35% Connecticut Sales tax on taxable items and shipping fees for orders delivered within the state of Connecticut. ON International orders, duty customs and any other taxes are the customer’s responsibility.
How do I change or cancel my order?
To change or cancel your order, please contact their customer service team immediately. For orders placed before 2:00 PM ET, they process and ship the same day. You may reach Tackle Direct customer service by email: Sales@tackledirect.com
Do you offer free shipping?
Yes. They offer free shipping and handling on orders over $100. 00 with a valid coupon code(that they give you inside the card). Your free shipping includes economy shipping and must be within the 48 contiguous united states. Curtain rods, gaffs, antennas, coolers, and other oversized, bulky, or multiple package shipments may require additional charges. If your qualify for free shipping and don’t see a coupon code in your cart, contact them by email(Sales@tackledirect.com)
What is your return policy?
If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; they can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling are non-refundable. There are no returns or credit available on pre-spooled line. Tackle Direct reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
