How do I check the status of my order?
The Status of your order can be checked by logging in to your account and selecting ‘My Orders’. The status of your order will be displayed.
Where is my tracking number?
If you haven’t yet received a tracking number, that means they’re working on processing your order. Your tracking number will be sent via email as soon as your order leaves their warehouse.
My tracking number isn’t working?
Australia Post states ‘An ‘invalid tracking ID’ could mean:
You’ve entered the wrong tracking number Please double-check your tracking number and make sure you’ve entered all digits correctly, in the right order. The number isn’t recognised by our system.
Your item might not have been scanned or entered into our system yet.
There might sometimes be a delay in showing some track events for technical reasons
I want to change my order, what do I need to do?
As The Vet Shed ship orders within a timely manner, it is important that you contact them immediately on 1300 735 995 to make any changes to your order.