What payment options do you offer?
You can pay by VISA, Mastercard, Maestro, or American Express. Vapoholic also accepts PayPal (except for CBD e-liquid).
Do you ship Internationally?
Vapoholic within the number of countries which are available during the checkout process.
Can I track my parcel?
Unfortunately, they don’t provide tracking numbers at this time. If you have any issues or questions regarding your order, please contact customer services by phone or via email.
Parcel hasn’t arrived or is taking longer than expected?
Occasionally, and with circumstances out of their control, postage may take longer depending on your area, weather conditions, or trouble delivering with the delivery driver. In these instances, they recommend allowing an extra grace day. If you have still not received your package within the grace day, please contact customer services.
Can I cancel or amend an order?
If you notice a mistake with your order or wish to cancel an order, please contact their customer services in order to take further action.
How will my order be delivered?
All orders are carefully packed in their warehouse using protective cardboard, air cushions, foam, or bubble wrap to ensure they arrive at you safely. The packaging is plain with a return address on the outside to Vapoholic.
Can I return an order?
Exercising your right to change your mind (Consumer Contracts Regulations 2013), please contact them if you would like to return your item(s) by phone on 0161 273 8216 or via our Contact Us form.
Do I have to sign for my order?
No. For UK orders, if you are not at home when your order is delivered, Royal Mail will leave a note.