What payment method do you accept?
Velvet Eyewear accepts Visa, Mastercard, American Express, PayPal, and ApplePay.
How do I track my order?
Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Do you ship to PO boxes or APO/FPO addresses?
Velvet Eyewear currently ships to P.O. boxes or APO/FPO addresses via USPS.
How do I know that my order has been shipped?
When your order has been shipped, Velvet Eyewear will send you another e-mail with your tracking number and a link to where you can track it online.
How do I change or cancel an order?
If for any reason you would like to change your order, please contact customer service as soon as possible 1-888-511-9696. Velvet Eyewear will make every effort to accommodate your request. However, because their system is designed to fulfill orders very quickly, Velvet Eyewear cannot cancel or change an order once it has entered the shipping process.
When will my credit card be refunded?
Once your package has been received, your refund will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from them.
What is your return policy?
PLEASE NOTE: Customer satisfaction is our goal. In the event that your unworn regular priced product purchased from their website does not meet your expectations, you may return it postmarked within 30 days of the date you receive the package for credit to your original payment method, less any shipping charges.
Any returns postmarked after 30 days of your receipt date will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
You may return your product(s) for a refund:
*The item has been unworn
*All items including the sunglass, case, and cloth are returned
*The item is free of any damage caused by the customer
*The item is returned in its original packaging