What payment methods do you accept?
Venus ET Fleur accepts all major Debit & Credit card.
Does Venus ET Fleur ship Internationally?
Yes, Venus ET Fleur ships Internationally.
How can I track my order?
Once you’ve placed your order, they will send an order confirmation to the email address provided. Generally, they begin processing your order 24-48 hours after receipt. Please periodically check your email for important updates. They will send another email when you’re order has left their facilities and is out for delivery.
Can I take the roses out of the box?
No. For the optimal appearance of the roses, customers cannot take the roses out of the box. They are happy in there and meant to stay inside for the entire lifespan of the arrangement. During the creation of each custom rose arrangement, the roses are meticulously placed within the box. Removing the roses will damage them and ruin the arrangement.
What is your shipping policy?
At Venus ET Fleur, the way they ship your Eternity Roses depends on the size of the arrangement and where you are having your roses delivered. If your roses are being hand-delivered by their courier service, then your arrangement will be delivered the same day they are ordered. Deliveries throughout the U.S. will ship through FedEx or UPS depending on where you live. If you purchased a Lé Petite or a Lé Mini arrangement, then your Eternity Roses will ship for a $10 flat rate anywhere in the U.S.
Do you accept returns?
Unfortunately, Their arrangements of Eternity Roses from Venus ET Fleur are not eligible for returns. Please also note, your order cannot be cancelled or modified in any way once the order has been placed. If you have any questions about their return policy or their arrangements, please don’t hesitate to call their customer service.