What is Vera Bradley payment methods?
Vera Bradley accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Vera Bradley ships?
Vera Bradley ships Worldwide.
What are the delivery options?
Orders selected for Economy Ground or Standard Ground service will normally leave their Distribution Center within 3-5 business days after the order is placed. Please note that Custom orders currently take an additional 2-3 weeks prior to shipping. Times may increase during promotions and holidays or if monogrammed. After the order leaves their Distribution Center, delivery (transit) times vary based on the shipping method selected during Checkout and your shipping address.
Will I receive a confirmation of my purchase?
Yes, you will receive one or more of the following emails after your order is placed.
*Visit their Orders and Payment page for more information.
If you submit a return you will receive the following email.
*Visit their Returns page for more information.
My item arrived defective, what should I do?
In the event an item is defective upon receipt or has a manufacturing defect, please fill out a Return Form with defect or damage noted on the form and follow the return process. Items will be inspected and a determination made as to the cause of the defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.
How long does it take to process a return?
Please allow 2-3 weeks for a credit to appear on your original form of payment or an Electronic Gift Certificate (EGC) to be issued. For more information about returns please visit their Returns page.
What is your return policy?
*You may return your new or unused product within 60 days of purchase with the original Vera Bradley receipt or online packing slip.
*Refunds will be made in the form of original payment or an Electronic Gift Certificate (EGC).
*An EGC can be used on verabradley.com or in Vera Bradley Retail stores.
*All returns must be accompanied by the original receipt or packing slip.
*They reserve the right to refuse a refund request if it does not comply with this policy.
*If your return does not fit into one of the above categories, please see information about Gift Returns/Returns without Proof of Purchase.
STORE RETURN POLICY
*A new, unused item may be returned within 60 days of purchase.
*You may receive a refund either in the form of in-store credit or the original form of payment for the amount that was paid.
*Items without a receipt that are new and unworn may be returned for the lowest sold price for merchandise credit.
*If your purchase date is less than 60 days, you may return your items with a receipt.
*Purchased from a Vera Bradley Retail Store, please return your item/s to a Vera Bradley Retail location.
*All Vera Bradley company-owned Retail stores will accept returns for online orders.
*Purchased from an Authorized Retailer (ex. Hallmark or Macy’s), please return your item/s to an Authorized Retailer. For further assistance please contact them directly.