WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?
They accept all major credit cards such as:
*Visa Gift Cards
*MasterCard Gift Card
They also accept GooglePay, PayPal, and Quadpay (this option is for US customers only).
HOW MUCH DOES SHIPPING COST?
*Orders under $35 (before tax) - Standard shipping of $2
*Orders over $35 (before tax) - Standard shipping of $0
*Orders under $35 (before taxes) - Standard shipping of $5-$8
*Orders over $35 (before taxes) - Standard shipping of $0
HOW LONG DOES SHIPPING TAKE?
All orders take 1-2 business days for processing. Once this step is completed your order will ship from one of their warehouses in Chicago, IL, or Richmond, BC, and on occasion our Hong Kong warehouse. The automated shipment notification you will receive at that point will include a tracking number for you to follow your Vessis as they make their way to their new home.
For our North American customers, they ship across both Canada and The United States (including Hawaii, Puerto Rico, and Alaska). Your order will arrive within 2-9 business days once picked up from our warehouse, depending on your location.
For orders outside of North America, your order will arrive between 7-14 business days once picked up from our warehouse, depending on your exact shipping location.
*Please note that both processing and shipping times are based on an estimated average, and are subject to change.
HOW DO I RETURN/EXCHANGE MY SHOES?
Looking for another size, color, or simply want to return them. You have 90 days from the day your order arrives to make an exchange or return. They offer free exchanges and returns within North America. International shipping rates may apply.
Before sending back your shoes to us please make sure they’re:
*In original box
To initiate your return or exchange, you’ll just need your order number and zip/postal code to make the request.
For Canadian orders:
Canada Exchange Form
For US/International orders:
US/International Exchange Form
Once they receive your request, they will be in touch as soon as possible!
*Please note that after an exchange is made, the order will become a Final Sale. Any further requests will only be eligible for additional exchanges or refund in full store credit.
HOW DO I CANCEL MY ORDER?
To cancel your order, please send an e-mail to [email protected]
so they can process that cancellation request for you asap.
I’VE RETURNED MY Vessi. WHEN WILL I GET MY EXCHANGE/REFUND?
North America (Canada and USA)
Once they receive your shoes back at our warehouse, they will inspect the condition of your package. When its conditions are approved, they will send your new pair right away or they will issue your refund - depending on the option you chose.
After your package arrives, please kindly allow 7-10 business days to process your returning item(s).
Outside North America (All others)
They recommend sending packages with tracking numbers so that you can see when your package arrives at their warehouse. They are not responsible for returns not received if they were shipped without a tracking number. Need some more help. They are here for you, reach them at [email protected]*Please note that due to the quick nature of order fulfillment by their warehouse, there may be a chance that they will be unable to cancel your order.