What payment methods do you accept?
vinpok accepts VISA, Mastercard, Amex, Apple Pay and PayPal.
How to change my shipping address?
You cannot change the shipping address once your order is paid successfully. Contact their Customer Service [email protected] and they will help you to change it before shipment.
Note: They cannot change the shipping address if the package had been shipped out.
How long should my items arrive?
Your order would be shipped directly from their partners in China. Purchases shipped worldwide will arrive 15-30 days after the order date thought this may still vary, depending on the availability of the carrier provider and location.
* If you place an order on a weekend or national holiday, it will be processed in the next business day.
* In order to ensure safe delivery, they require a physical address in English.
If the unsuccessfully delivery for the reason of you’re not at home, provided a wrong address, or moved without notifying them, and if the package is returned to the sender, they will not resend you the product for free or issue a refund.
How about the VAT and duty?
For international order, the full value of the package will be declared and is subject to your country’s VAT and customs fees. All international duties, VAT or clearing fees are not included in the prices. Please learn more about the customs policy of your countries. The price doesn’t include any duties or fee from customs clearance.
What is your return policy?
vinpok accepts the return for reasonable up to 30 days following delivery, no further process if out of the Guarantee. To be eligible for a return, the item must in its original package with all original contents undamaged. (They strongly recommend you keep your packaging for at least the first 30 days after purchase) Accessories or other items received as part of a promotional offer or gift must be returned for a refund or exchange along with the original product. vinpok cannot accept returns products that had been altered, scratched, or marked.
When can I get a refund?
After they have received your return, it will take up to 7 business days to process the return. vinpok will offer a full refund on all items you returned (exclude return shipping fee and unreturnable items). Once your refund has been issued, you will receive a confirmation email. More details, you may please pay attention to their Refund Policy.