What are Vivid Racing payment methods?
Vivid Racing accepts VISA, Mastercard, American Express and PayPal.
Do you ship internationally?
Yes, Vivid Racing ships internationally.
What is your return policy?
If a product is ordered and not wanted, the unused item can be returned for a restocking fee. In some cases, they may offer the ability to return the item to them for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with the original packaging. If the item cannot be resold or is a special order or custom made item, they cannot accept a return. Shipping is non-refundable in either direction unless approved by Vivid Racing. All items wanting to be returned must be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Vivid Racing warehouse are shipped via FedEx, USPS, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Vivid Racing or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.
When will I be refunded?
As soon as they get your return, they’ll start a process for your refund. It might take time for your refund.
What if I get an incorrect product?
If you get an incorrect product, please contact them immediately to take further action.
What if my product is of special order?
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special-order parts.