What is the payment method?
Vodrich accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where do you deliver?
Vodrich delivers worldwide.
Why was my order cancelled?
If your order was unexpectedly cancelled, chances are that their fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact them at [email protected]
and their customer service team will ensure they process your order.
My order hasn’t arrived on time, what do I do?
If your order has not arrived in the specified delivery time, you can track your order here to see where it is located. Sometimes orders are delayed due to customs hold-ups. Please also reach out to their customer service team at [email protected]
and they will provide you with an update.
How can I track my order?
Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. Vodrich will also automatically notify you via email of any important tracking information. Visit our ‘Track Your Order’ page.
What is your return/exchange policy?
As a customer, you have the right to return and receive a full refund or store credit on any un-opened items within 14 days of receiving your order. For more information see their Returns Page. Please make sure that you understand their Return Policy and ensure that all criteria are met before physically sending any items back to them.