What payment methods do you accept?
Voogueme accepts VISA, Mastercard, Discover Card, American Express and Diners Club.
Does Voogueme ships internationally?
Yes, Voogueme ships internationally.
How can I check the status of my order?
You will receive an order confirmation email that will include your order number. You can track your package directly on the TRACK ORDER option on the top of their site with your tracking number. Besides, their system will send you an email when your orders ship out but the email might be identified as spam. Please note.
How can I change & cancel my order?
Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel an order, change address information, change the prescription, add/delete/change item(s), change the shipping method, combine shipment. All such requests made within the 24 hours time frame will be fulfilled in a timely manner. Voogueme will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase. Please include your order number or the associated email address in the email subject so we can promptly take care of your request.
How can I return the item?
* Contact them via e-mail within 30 days of receiving your eyeglasses. All returns must be returned in their unworn, original condition.
* Package your glasses securely and leave a note including your name, order number and a brief note describing the returning reason.
* Voogueme would feel sorry if your glasses were lost during the shipment. Therefore, shipping your returns by a traceable method is recommended. Please send them the tracking number when you send the glasses to them.
When will I get my refund?
Once Voogueme gets the returned items, you will be refunded in 3 working days.