Why didn’t I get my order quickly?
1. When you select UPS 2nd Day Air as your preferred shipping method, the arrival time frame is within “2” business days. If any of the days surrounding your projected delivery time happens to be a holiday or the weekend, the package will arrive later than normal.
2. When you select UPS Next Day Air as your preferred shipping method, the arrival time frame is within “1” business days. If any of the days surrounding your projected delivery time happens to be a holiday or the weekend, the package will arrive later than normal.
How do I track my order?
Order tracking is available through your customer account page.
1. Simply use the login link located at the top of their web site.
2. Click “View Order” from the dashboard.
3. Click the “TRACK YOUR ORDER” link below the Billing Address.
4. A new window will appear with your tracking information.
5. If you chose UPS as your shipping option, you can sign up for UPS MyChoice to schedule deliveries and get shipment notifications.
How long does it take for my package to arrive?
Orders received before 4 pm Eastern Monday-Friday will ship the same day, with a few exceptions like holidays, weekends, some international orders. Orders received after 4 pm Eastern on Fridays or weekends will ship on Monday (excluding holidays).
What is your return policy?
Please see their return and warranty policy for details. You may also view this information in their Terms and Conditions. Return policies at retail locations differ from the online and phone order policy. Return policies are posted at each retail location and on the bottom of your receipt. Ask a White Cloud associate to point them out! If you are going to return an item purchased online they highly recommend you call or email them for an RMA# for expedited processing of your request.
What causes my battery to be defective?
The life of an electronic cigarette battery can vary. Each White Cloud battery is comprised of complex, intricate components that are assembled individually by hand. This results in an unavoidable existence of various circumstances that may cause a battery to malfunction during its lifetime.
While defects will invariably occur in some of their products, they strive to achieve 100 per cent customer satisfaction at all times. This is why they offer superior products and backup reassurance. With White Cloud’s 2 Year Assured Warranty, any defects or accidental damage to the battery or charger is covered.