How can I track my international order?
You will receive an email that provides tracking information once your order ships. You may also track packages from within your order history.
Are there any items that cannot be shipped Internationally?
If any of your items cannot be exported from the United States or imported into your selected country, you will be notified during the checkout process. As a general rule, consumer commodities such as aerosols, fragrances, and other alcohol-based products may not be available for international shipping.
How long will the store hold my order(US)?
White House Black Market will happily hold your order for 4 days, starting the day your order was processed. If the items are not picked up in four days, White House Black Market will cancel your order and remove the hold that was placed on your original method of payment so that you will not be charged for the order. If you need to hold your order longer than 4 days, and want to arrange a time extension, please contact the store selected for pick up.
Can I cancel my order?
If you are not entirely satisfied with your order, you can cancel it in the store you selected. Please note that orders begin processing immediately after your order is placed, and it may not be possible to cancel the order until it is ready for pickup. If you need to cancel immediately after you place your order, please call Customer Support at 877-948-2525.
How are my shipping and handling and sales tax calculated?
White House Black Market international e-commerce partner, Borderfree, calculates and guarantees your international shipping and handling costs automatically during their checkout process. Your international shipping and handling costs are based on your selected level of service (e.g., standard or expedited shipping), your number of items, the weight of your items, your selected destination country, and applicable duties and taxes. Standard shipping is currently not available for orders being shipped to Japan.