What is the payment method?
Wigsbuy accepts all the major of Credit Card, PayPal, Bank Transfer, IDeal, Sofort Banking, and Webmoney.
How can I trace my order?
As for the order status and shipping information of your package, you can refer to “My Account” on their website. When you click the"View Detail” button, there is a column called Order Tracking, where you can view all the detailed information about your order.
How long do you expect the wig to last?
Generally, synthetic hair wigs can last over 1 year if you don’t wear wigs every day and take good care. Lace front wigs can last longer, as the hairs were all needled to lace by hand. Of course, 100% human hair wigs can go over 3 years. In a word, the more attention you pay, the longer time the wig lasts.
What could cause an invalid tracking code?
The tracking information normally appears after 2-3 business days. If no tracking information updated for a long time, please contact them as soon as possible, and they will contact the shipping company for you. You may also contact the shipping company by yourself.
How can I know whether my items have been shipped or not?
At first, you should correctly sign in with the same email address and password as when you make the order. Then click the “My Account” button, and you can view whether your items have been shipped or not.
Do you have any refund policy?
It is their pleasure to serve you, As for them, your satisfaction is their utmost goal. Wigsbuy will do our best to achieve your expectation. If for any reason you are unhappy with your item, don’t worry, they will gladly deal with it till you are happy. For the quality problem (e.g.different from what they described), please upload some persuasive pictures or videos to [email protected]
and contact with their customer service in time. Once it is verified, you can send the item back to them, and then they will give you a full refund of the item.