What is the payment method?
YaYa & Co. accepts VISA, Mastercard, American Express, Discover Card, and Amazon Pay.
Where do you deliver?
YaYa & Co. delivers worldwide.
What is the shipping policy?
YaYa & Co. is happy to offer free shipping on all domestic orders.
YaYa & Co.’ll ship within 48 hours of the receipt of the order. YaYa & Co.’ll notify you within 48 hours if they’ve gone out of stock. You can choose to backorder to get primary shipping or cancel your order. Depending on the shipping options you choose, shipping date estimates may appear on the shipping quotes page.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations - they do not ship to PO boxes
Please also note that the shipping rates for many items they sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies they use, all weights will be rounded up to the next full dollar.
What is the return policy?
While they certainly hope you fall in love with each item you order, they recognize that will not always be the case. Given their mission, they’re happy to give you a full refund within 30 days of delivery. Their products are purposely imperfect because they’re often made by hand whether completely or with the assistance of a sewing machine. Even their factory-made products are subject to flaws because they believe in the beauty of human imperfection.
Should you request a refund, please expect it within four weeks of giving your package to the return shipper. In many cases, you will receive a refund more quickly. This time period includes the transit time for them to receive your return from the shipper (5 to 10 business days), the time it takes them to process your return once they receive it (3 to 5 business days), and the time it takes your bank to process their refund request (5 to 10 business days).
If you need to return an item, please email them at [email protected] with your order number and details about the product you would like to return. YaYa & Co.’ll respond swiftly with instructions for how to return items from your order.