How to pay my order?
Ycosplay accept Paypal and other major credit cards (via checkout), please contact them if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete, you can send your payment in minutes. If you would like to pay via credit cards, please view the pictures below for the appropriate procedures. Click “continue checkout” and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely.
Why I need to pay additional custom tax for my items?
In certain circumstances, some country may charge custom taxes for the purchase from other countries. Please kindly note that the buyer should be responsible for the Custom Tax of his country, thanks for your understanding.
Which currency do you use?
The default currency on their website is USD. If you want to see other currencies, please click the right top to selecting your store’s currency, the store will automatically update to display the currency associated with your payment processor.
Why I choose the customize but the size is XS?
The standard size option will turn to size XS automatically when you choose to customize the size, this is a default option, but pls don’t worry, they will make it according to your measurements as long as you choose the customize size.
What is the cancellations/changing policy?
All costumes from Ycosplay made in your own size, pls check your order carefully before submitting. Ycosplay will send a confirmation email after you placed an order. In the event that a mistake has been made on a processed order, pls email them in 24 hours after your submitting, Order Cancellations or Changing only works in this time frame. Cause their dressmaker will start customizing the dress for you within 24 hours after receiving your payment. Orders cancelled after 24 hours are subject to a handling fee equaling 50% of the item price. And orders cannot be cancelled after 3 business days. Thanks for your understanding
For wigs, accessories and other ready shipping items, they usually send after 1-3 days after your purchase, they will give our best efforts to locate the package and make any necessary changes. If the order has already shipped, or cannot be located in the shipping containers, Ycosplay will not be responsible for any additional costs added to correct the order.