How do I return an item?
Using our return portal link. You can return your parcel using your local Parcel point or Irish Post service. If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise, they cannot guarantee they will be accepted.
I am missing an item, what do I do?
In the unlikely event, you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as they will have updated you via email on the status of your order.
What happens if I receive a faulty item?
If you, unfortunately, receive a faulty item, please send it back to us within 30 days with a description of the fault, and they will process a full refund including the original delivery charge. Faulty items will be checked on receipt and validated.
How can I change my name or address?
You can change any of your personal details such as name or address in the Manage Account section of the website, by clicking on Edit Details. When an order is placed, you cannot make changes to your name or address once your order has been dispatched.