What are the Ecoriginals payment methods?
Ecoriginals accepts all of the major Credit/Debit Cards and PayPal.
Where does Ecoriginals ship?
Ecoriginals ships their products Australia-wide.
How long will my order take to reach me?
Ecoriginals‘s orders typically take 2-4 business days for Metro areas and 3-7 business days for Regional areas.
I didn’t receive order confirmation, what should I do?
If you didn’t receive a confirmation email from them, you should check your Promotions folder and junk mail. If there’s no sign of word from them, log back into your account if you have one and check that your subscription and delivery date looks as it should. If you don’t have an Ecoriginals account, get in contact with their lovely customer service team who will be able to assist you.
What is your returns policy?
Ecoriginals cannot accept returns where the product has been opened unless the product is faulty. If the product is faulty it must be returned within 7 days of the customer receiving the delivery. If an order error is made by Ecoriginals they will replace this with the correct items so long as the product has not been opened, mistreated or used and they have been notified within 7 days of receipt of order.