What is JD Sports return policy?
If you change your mind on a purchase, please return your goods to them within 30 days of receiving your order. Online orders can be returned to their dispatch centre, or taken to one of their stores.
All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition. The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
How is responsible for the returns fees?
Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied). Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.
Does JD Sports offer underwear returns?
Due to health and hygiene, they do not offer refunds on underwear, swimwear and jewellery piercing products unless faulty. JD Sports may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.
How do I return something to you?
You can return your order to any of their stores in Australia. You can also post your order back to their Returns Centre. Please print and complete the Returns Form available .
Please include the completed Returns Form in your return and post to the following address:
JD Sports Returns Centre
Campus Business Park
Unit C1-350 Parramatta Road
All postal returns must be accompanied with the original order receipt or a physical copy of your order confirmation and the Returns Form.
Can I return my order to a JD store?
All orders can be returned in-store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. Check out JD Sports Store Finder here.
How will I know if you have successfully received my order?
Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours. This may go into your junk/spam email folder if you have not shopped with them online before. Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
How long will it take to process my return?
As soon as your return has been received and processed by their Returns Centre team, they will email you to let you know. In the unlikely event that you haven’t received an email within 10 days of returning your items. Make sure you let them know your original order number, which items you have returned and any delivery reference numbers when you contact them.