I have not yet received my online order. Where is it?
You will receive further tracking information to your email once your parcel is on it’s way to you! Volley do require their parcels to be signed for upon delivery. If you are not home at the time of delivery, Australia Post will redirect your parcel to the nearest post office and leave a notification for collection card. If you have made your order as a registered member, you can track your orders’ progress on the My Orders page listed under your account.
How long will it take to deliver my online order?
Volley offer free standard shipping on all orders over $59.95; orders below this value are charged at a flat rate of $9.95.
Express shipping is available at a flat rate of $14.95. Your products are shipped from their warehouse in Victoria and their standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.
Orders placed before noon AEST will be packed and dispatched on the same day. Once dispatched with Australia Post, expected delivery times for each region are as follows:
1-2 business days – Victoria
1-3 business days NSW, ACT, SA & QLD metro and most regional areas
2-5 business days WA, NT, Tasmania
1-3 business days Victoria
2-6 business days NSW, ACT, SA & QLD metro and most regional areas
3-10 business days WA, NT, Tasmania
Outer-regional areas may experience slightly longer shipping times
Can I order online and pick up or collect my items in the store?
Unfortunately, they are unable to provide a pick-up or collection service for orders placed online. All items ordered online are shipped directly from their warehouse.
How do I track my online order shipment?
You will receive a shipping confirmation email to let you know your order is on its way to you! This will contact a click-through link to your tracking details with Australia Post, as well as your tracking ID. Please kindly note it may take up to 24 hours for your tracking to be valid with Australia Post.
I have not received my online tracking. What should I do?
You will receive an order tracking confirmation email once your parcel is on it’s way to you. This will be emailed to the email address used on your order. Please check your junk mail folder in case it accidentally ends up there. If you have not received your tracking email or are having issues accessing the link, contact their support team at here for further assistance. If you have an online account with them, please log in and you can then access and view your order status under the “my account” section.
Can I send my order to a different delivery address to my registered or billing address?
Yes, you can send your order to another address other than your registered address, which is useful if you’re sending gifts.
Can I make any changes or cancel my order after it has been placed?
Volley process and pack your order as fast as possible. Unfortunately, once an order has been submitted, they are unable to make any cancellations or amendments. Sorry for any inconvenience that this may have caused. Once you receive your parcel, if you wish to make a return for a refund, please contact them. Unfortunately, they are unable to offer exchanges for online orders. If you wish to place another order in the meantime, you may do so at your earliest convenience by placing a new order online.