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When purchasing online with House, you can make the payment via the following methods: Paying via Visa, MasterCard, Amex or PayPal through our secure site OR Paying via PayPal where you will automatically be redirected to sign into your online PayPal account.

Brand ships within the Australia.

Unlike many online retailers, all items are located in Melbourne warehouse. They will be dispatched the next business day following receipt of your order. During busy sale or promotional periods and other special events, there may be a delay in dispatching your order due to an increase in order volumes. Once items are dispatched from House, you should expect delivery within 2-7 working days depending on your location.

Please contact their Customer Service Representatives or email them and they will advise whether a cancellation or a change to your order is possible It is only possible to cancel or change your order if the picking process has not commenced.

If for some reason you are unhappy or have changed your mind about the item that you have purchased with House, you may return the item at your cost for a store credit within 30 days (30 day return policy is for online orders only). For a refund to be applicable a proof of purchase must be obtained and the product must still be undamaged, unused and unopened in its original packaging.