Do Cosmetic Capital charge a shipping fee?
At Cosmetic Capital, they offer free freight for orders over $60 Australia wide. For any order under $60, they charge a flat rate shipping fee of $7.95. Never pay more for shipping no matter how rural your address is, or how many items you add to your shopping bag.
Cosmetic Capital also offers Express Shipping, which costs $7.95 for orders over $60 of product value, and $12.95 for orders under $60 of the product value. Express Shipping is not available for very heavy orders. If you are unsure if your order will qualify for Express Shipping, please email them at [email protected] and they will be able to assist.
How long should my order take to arrive?
Please allow 3-5 business days for your order to arrive. Please note business days do not include weekends or public holidays.
If you live in Western Australia, Northern Territory, or country areas in South Australia or Queensland, please allow an extra few days for delivery.
Do Cosmetic Capital offer express shipping?
Cosmetic Capital offers Express Shipping as an added option when checking out.
Express Shipping orders before 12pm will be dispatched that same day; for orders after 12pm, they will be dispatched the following day. Express shipping costs $7.95 for orders over $60 of product value, and $12.95 for orders under $60 of the product value.
Express Shipping is not available for very heavy orders. If you are unsure if your order will qualify for Express Shipping, please email them at [email protected] and they will be able to assist.
Express shipping times are:
- NSW: 1-2 business days (regularly delivered in 1 business day but this can vary depending on weather and season)
- Victoria, QLD: 2 business days
- South Australia: 2-3 business days
- Western Australia: 3-4 business days
- Northern Territory and Tasmania: 4-5 business days
- Very remote areas: Please allow 7 business days
What happens if my order seems to be lost?
If you have not received your order in the expected time frame, please contact their help team at [email protected] and one of our support agents will be able to assist in resolving the issue.
What if my express order doesn’t arrive in the time frame stated?
Delivery is controlled by external courier services. Although they endeavour that all orders will arrive in the listed time frames, there are rare instances where the freight service may be delayed.
Do Cosmetic Capital ship to PO boxes?
Yes, they do ship to PO boxes.