Can I return a pair of boots I bought online from EMU, to any retailer?
Unfortunately not. EMU Australia’s retail stockists are not owned by EMU, so they cannot expect retailers to accept exchanges that were originally purchased on their website.
I received EMU boots as a gift but they’re the wrong size. Can I exchange direct with EMU?
EMU products are a great gift to receive and if the boots were ordered directly from the official EMU website, then with the order details they will be able to assist.
You should first contact the person who gave you the gift, to confirm the Customer P.O number (AU00…). Once confirming this information, you can contact EMU Australia, quoting this number to receive your free returns label.
I received my EMU boots but I think they’re faulty, what should I do?
If you believe the boots you received are damaged, please contact EMU customer service immediately via email with the following important information:
photo of the entire boot
photo of the faulty area of the boot
your order number
a brief summary of the fault
What is your shipping policy?
EMU Australia have two easy options for shipping:
FREE Standard Shipping (delivered within 3-7 business days)
Express Shipping for a fee (delivered within 1-3 business days)
EMU Australia ship Monday to Friday, during normal business hours. They don’t ship on weekends and public holidays.