What is the condition of the item?
Lucky Pet Supplies only stock items that they would be happy for their pets to have, and they’re a fussy lot! All products from Lucky Pet are Brand New, Original and Authorized. Lucky Pet Supplies do not sell cheap rip-offs, they respect manufacturer copyright and the quality assurance that this entails. That’s why they stand behind their products with their 30-day money back guarantee.
How long until you post my order?
Lucky Pet Supplies do their very best to post all orders within 1 business day of receiving your cleared payment. During busy times, it may take 2-3 days to process your order.
How will my order be packaged?
To keep costs low, Lucky Pet Supplies use postage satchels and guarantee that delicate items are bubble wrapped or sent in a box. Lucky Pet Supplies like to recycle boxes, so your packaging may be pre-loved. Lucky Pet Supplies hope that’s okay with you!
How long until my parcel arrives?
All stock is local, here in Australia, and not on back order, so you only need to allow 3-10 business days for delivery after proof of payment, although in most cases delivery is much quicker.
What about DOA items (broken or damaged on arrival)
All items are inspected at time of packing to ensure no missing parts or damage. If your item/s arrive damaged or missing components, please contact Lucky Pet Supplies‘s within 5 days of receipt of goods. Proof of damage and/or return of item may be required to obtain a refund/replacement.