What payment options are available?
My Pet Warehouse currently support payments made via Visa, MasterCard, American Express and Paypal. Unfortunately, they no longer offer support for direct deposit payments.
How much do My Pet Warehouse charge for shipping?
My Pet Warehouse offer FREE Shipping for orders over $49.99. Orders less than $49.99 will typically be capped at $4.99 postage which again covers 99% of all of the products they feature online.
How do I cancel an online order?
As you cannot directly cancel an online order yourself, you’ll need to contact My Pet Warehouse online support team and ask for assistance. These cancellations are generally instantaneous via telephone, whereas email cancellations will require 24 hours notice. Orders that have already been dispatched prior to the cancellation request be recalled providing you alert them in a reasonable amount of time. Orders that are noted as delivered cannot be refunded until the order has been returned to them. Under these circumstances, shipping fees cannot be refunded.
Can I collect my online order from one of your stores?
Absolutely! My Pet Warehouse are mighty proud of their ‘Click & Collect’ service and would love you to enjoy it as well. Please choose the most appropriate store collection option from the shipping options available during the checkout process.