How do I access tickets I've purchased through Viator?
To make your travels a breeze, Viator offers many ways to access your ticket: you will receive your voucher in your confirmation emailβusually within 15 minutes of booking your activities. However, sometimes it takes up to 48 hours to confirm certain activities. Viator suggest adding no-reply@viator.com to your Safe Senders list to make sure you receive all our emails, including this one.
How does the Viator lowest price guarantee work?
Viator's Lowest Price Guarantee protects you if you find a lower price for the same tour or activity offered by the same operator, priced in the same currency. Simply send Viator the details and we'll refund the price difference. It's that easy! Full details can be found there.
Instructions can be found there if you have found a lower price and would like to request an adjustment.
Can I customise tours on the Viator website?
Unfortunately, all tours on the Viator website must be taken "as-is" meaning they're not able to make changes to the itineraries listed. Viator do have thousands of options of tours to choose from - be sure to read through their itineraries and inclusions to find the one that best suits your needs.
How to make changes to the reservation?
Need to add a traveller, change the date, or make another adjustment? Not a problem! In most cases, you can change your booking up to 24 hours before your activity. Go to Bookings and locate the reservation you need to change and follow the instructions.
Can I buy it for someone else?
Most of their products may be purchased for friends and family. However, they do have experiences that require the credit card holder and lead traveller's name to be the same (this is generally for security purposes). In these cases, the lead traveller needs to book themselves.
How do I use a promo code at Viator?
The team at Love Coupons spend a lot of time collecting the best and most recent Viator promo codes. The team also explains how to use Viatorβs promo codes. Scroll up and read the βHow do I Use My Viator Promo Code?β section to find out more.
How often does Viator release promo codes?
Every brand is different. Some brands release regular promo codes, some donβt release any and some release them at special times in the year. The promo at Love Coupons spend hours every day looking for the best promo codes and if Love Coupons has an offer available, they will try and list them here.