How do I know if a discount has been given?
All promotional rates displayed are already discounted. Information regarding specific property promotions is also displayed on the booking form.
What does Hot Deal, Non-refundable, Special conditions, etc stated next to my room type mean?
Hot Deal, Non-refundable, Special conditions, etc is an indication of a special promotion with some form of discount for a particular property, room type, or period of stay. Bookings under promotion usually have a very strict cancellation policy which often results in a full period charge.
Where can I find the cancellation policy?
When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the “BOOK” button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you.
If you cancel your booking via self-service, the cancellation policy will be shown again upon cancellation.
How do I get a receipt?
If you wish to get a receipt, please use Agoda’s self-service option. The self-service option allows you to get your receipt under your company name and address. You can also make this request by signing in to ‘My bookings’ via the website. Please note that we only offer an electronic receipt in PDF format.