What is the Airalo payment method?
Airalo accepts all major Debit & Credit Cards.
Can I access all apps and websites with my eSIM mobile data?
With a Airalo eSIM, you can access many apps and websites as long as there are no restrictions from the app or website you wish to use.
Some apps or websites that restrict access due to:
*Proxy settings
*Security protocols
*Location/service provider restrictions
eSIM data requires a routing method that operates through a ‘roaming platform’. For this reason, due to the app or website security settings, they might not be accessible.
When does my eSIM data package expire?
The eSIM data package expiration date depends on the eSIM validity or data consumption. Your eSIM data package will last for the presented validity period, as long as you do not consume all data before then. The validity period starts when the eSIM activates. Most eSIMs will activate when the installed eSIM connects to the supported network at the destination. Depending on the eSIM, it can also activate at the time of the installation, regardless of your location. You can check this information prior to purchase by going to Additional Information> Activation Policy.
Can I receive phone calls on my primary number?
Yes, your primary number should be able to receive calls if your device allows you to have a SIM and eSIM activated at the same time. If you are using an iPhone, particular models have the Dual SIM Dual Standby (DSDS) technology that allows you to remain connected with both physical your SIM and eSIM simultaneously. However, the number of eSIMs that you can have active on your device will change according to the device model. With iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, and iPhone 13 mini, you can use Dual SIM with either two active eSIMs or a nano-SIM and an eSIM. iPhone 12 models, iPhone 11 models, iPhone XS, iPhone XS Max, and iPhone XR feature Dual SIM with a nano-SIM and an eSIM, but you can only have one eSIM active at a time. For more information, please contact your device’s manufacturer.
Can I install the same eSIM on multiple devices?
No, you cannot install the same eSIM on multiple devices. Your eSIM can only be installed on one device, and most eSIMs can be installed only once. This means that if you remove the eSIM from your device, it will not be possible to install it again.
