What is Anolon payment method?
Anolon accepts all major Credit Card, Debit Card and PayPal.
Do you ship Worldwide?
Unfortunately, they don’t ship Worldwide. They ship to the selected country only.
Can I track my order?
Yes. At the point in time, their warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.
What if I made a mistake and want to change my order?
You can request to cancel your order provided the order has not yet been shipped.
To cancel an order please contact their Customer Service Team using the enquiry form below and request a cancellation. Please include your order number.
Their business hours are Monday to Friday from 9 am to 5 pm (AEST), excluding public holidays.
Please remember, they strive to get your order out of their distribution centre within 12-48 hours of you placing your order.
What if I have received a damaged product or the wrong item?
Contact their Customer Service Team using the enquiry form below who will discuss the quickest way to get your problem resolved.
Can I return or exchange an item I am not happy with that I’ve purchased from Anolon?
Anolon will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by Anolon Customer Service Department within 48 hours of the package being received. Under these circumstances, Anolon will provide instructions on how to return goods in an appropriate manner. These details can be obtained by contacting their Customer Service Department using the enquiry form below.
Anolon will replace any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.
Any products returned to Anolon is at the customer’s own cost and risk.
What information do you require for the refund?
The goods in their original condition including unmarked packaging, and accompanied by proof of purchase in the form of the original tax invoice/receipt.
