Question 1

Is a free trial version of AVG Internet Security available?

Accepted Answer

Yes. After you install AVG Internet Security, you have access to a free trial version of the product for a limited time period. During the free-trial period, you can use all the features included in AVG Internet Security.
To continue using these premium features after the free trial expires, you need to purchase a paid subscription. For more information about paid subscriptions offered by AVG, visit the AVG Store.

Question 2

How do I cancel my subscription?

Accepted Answer

* You can cancel an AVG subscription via your AVG Account. For detailed instructions, refer to the following article:
Canceling your AVG subscription
* For instructions to create an AVG Account, refer to the following article:
Creating an AVG Account

Question 3

What is the refund policy?

Accepted Answer

If you are not completely satisfied with your purchased AVG product, contact them within 30 days of purchase to receive a full refund. This 30-day-money-back guarantee applies to AVG consumer products purchased using the following methods:
*Online purchase via the AVG Store.
*Purchase via an offer within another AVG product.
*Purchase via Google Play.
AVG does not normally offer refunds for products if more than 30 days have passed since the purchase. However, if you experience technical issues with a paid AVG product, you can contact AVG Support to resolve any problems via email, chat, or telephone. To review the full AVG refund policy, refer to the following link:
Cancellation and refund policy

Question 4

How do AVG subscriptions work?

Accepted Answer

When you purchase an AVG subscription online using a payment card or via PayPal, you agree to a continuous subscription plan. This means that you are billed automatically at the end of each subscription period unless you manually unsubscribe.
They notify you about each payment in advance by email.
If you use an alternative payment method, you need to manually renew your subscription at the end of each subscription period.
* NOTE: They send notification emails to the email address you used to make the purchase. To remain informed about all future payments for your AVG subscriptions, they recommend ensuring that emails from no.reply@avg.com are not marked as spam or junk.

Question 5

Can I update the billing address on my invoice?

Accepted Answer

It is not possible to update your billing address or add a VAT ID to your purchase (VAT ID is only applicable to companies from the European Union). If you need to change this information, it is necessary to request a refund and place a new order.

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