Question 1

What payment methods do you accept?

Accepted Answer

Barcelo accepts all major Debit & Credit Card.

Question 2

What are the check-in and check-out times of the hotel?

Accepted Answer

It will depend on the policy of each hotel. Please contact the hotel of your booking to ensure.
Generally, the check-in time shall from 15.00. No shows before 18.00 (local time at the hotel) on the expected day of arrival, without prior communication from the customer to the hotel, will be considered as no show.
The check-out time must be before noon (local time at the hotel) on the planned check-out date.

Question 3

How can I modify my booking?

Accepted Answer

If you made your booking through their Customer Service Call Centre, you can modify your booking you can contact customer service or through Barcelo.com, In order to modify your booking, enter the Booking Management section and enter the locator number (booking number) and the hotel of your booking.
If you made your booking through Barcelo.com, please enter the Booking Management section and enter the locator number (booking number) and the hotel of your booking.
If you made your booking through Barcelo.com, if you are registered with your My Barceló account, you must first access your account in order to modify your booking.
If you made your booking through another company (your booking has not been made through Barcelo.com or through the Barceló Telephone Booking Service) you must contact the third company you made your booking with.
If you made your booking directly through the hotel, please contact the hotel directly to modify your booking.
Prepaid bookings do not allow modification and the cancellation will be subject to the penalty that corresponds to the rate.

Question 4

How can I cancel my booking?

Accepted Answer

If you made your booking through their Customer Service Call Centre, In order to cancel your booking please contact their customer service team.
If you made your booking through Barcelo.com, to cancel your booking, enter the section Booking Management and enter the booking number (booking number) and the hotel of your booking.
If you made your booking through Barcelo.com, you will be registered with your my Barceló user you must first access your account in order to cancel your booking.
If you made your booking through another company (your booking has not it made on Barcelo.com or through the Barceló Telephone Booking Service) you must contact the third company you made your booking directly with.
If you made your booking directly through the hotel, To cancel your booking please contact the hotel directly.
You will take the reembolso of the corresponding amount if applicable, according to the general terms and conditions of contract and the specific rate of the rate you booked with. In the event of a refund, this will occur by the same means as the payment was made: if it was by credit card, to it, and if it was by bank transfer, identical.
If you have not cancelled your booking, it is not presented at the hotel before 18.00 (local time at the hotel) on the expected arrival date, the booking will be automatically cancelled automatically and the amount expressly established in the no show section included in the “rate conditions” applicable to your booking will be charged.

Question 5

What is the “No show” and from what time is it applied?

Accepted Answer

The “No Show” means no shows before 18.00 (local time of the hotel) on the expected day of arrival, without prior communication by the customer. The hotel will consider the booking as “no show” and will be completely cancelled automatically. The amount charged will be as expressly set forth in the “no show” section included in the “rate terms and conditions” applicable to your booking.

Question 6

How can I make a booking for a holiday group?

Accepted Answer

If your booking or reservations do not exceed 10 rooms, Barcelo.com offers you a booking selector, where you can choose the hotel, dates and number of rooms with the required occupancy. Once you have filled in all this information, they will offer you the best online rate available.
If you would like to book for the same dates more than 10 rooms (and you do not want a meeting room), your booking will be considered a group, For this reason, they ask that you contact their Customer Service Call Centre (SAC), which together with the hotel offers you the best rate and will make your booking through their exclusive group policy. Consult their list of telephone numbers.

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