Can I change my delivery address after I’ve placed my order?
Once your order has been placed, Forever New endeavour to get it to you as soon as possible, therefore they cannot change your delivery address before the order has been shipped.
Can I have my order delivered to my work address?
Yes, they can deliver to your place of employment or your permanent residential address. If you want your delivery to reach you at work, you need to be confident that someone will be there to sign for the goods, as the courier will deliver to the place, not the person.
Do I need to sign for my order?
You will be provided with authority to leave options at the checkout. These options authorise Australia Post to deliver your order without obtaining a signature at the time of delivery. If you have any special instructions relating to the delivery, please make sure you indicate these in the ‘Delivery Instructions’ section when finalising your purchase.
Can I return sale items?
Sale items can only be refunded if the product is faulty. If you change your mind, sale items can be returned for a Forever New gift card or an exchange.