Can I exchange my order for something else?
They wish for all of their customers to be completely satisfied with their purchase, therefore they are more than happy to assist wherever possible by exchanging items. Unfortunately, they cannot accept bespoke or engraved items for an exchange due to the nature of the design.
If you would prefer to talk to a member of their customer care team about whether an exchange is possible, please get in touch on 0207 138 3672 or enter into a live chat.
Can I get a ring resized?
Of course! They offer a ring resizing service to all of their customers, so don’t worry if your ring is too large or too small as their master jewellers are skilled at resizing rings.
Please use their ring size guide to find your exact ring size and then get in touch with their friendly customer care team on 0207 138 3672 in order to get an assessment of any charges that may apply.
How will my order be delivered?
For UK orders, your order will be delivered by Royal Mail using its next day, special delivery service. International orders will be delivered via FedEx. These methods of shipment are fully insured against losses, damages and theft, right up to the point where you sign for them.
How will I receive delivery updates?
You will receive emails regarding your delivery updates. If you require further information on delivery procedures and correspondence please feel free to contact their customer care team on 0207 138 3672 or enter into a live chat.
How can I track my delivery?
They will email you on the day your order is dispatched and provide advice regarding your expected date of delivery, the parcel delivery company being used and the track and trace details of the delivery company.
How do I cancel my order?
If, for any reason, you wish to cancel your order please take a moment to read their returns policy or contact a member of their customer care team on 0207 138 3672, where they will be able to assist.
What payment methods are accepted?
Diamonds Factory accepts all major credit/debit cards, Over Telephone, Bank Transfer, Cheque, and PayPal.
How long does it take to receive a refund?
Depending upon the payment method used it can take between 8-10 working days for a refund to be processed. Their excellent customer service team will be happy to notify you of estimated refund times at the point when a refund is agreed.