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eufy accepts VISA, Mastercard, AMEX and PayPal.

eufy ships within countries provided during checkout.

They aim to dispatch orders from their warehouse in one business day from the time of purchase, although this can be delayed due to item availability or seasonal backlog.

Estimated standard shipping times for metro areas are between 2-5 business days, however, during busy periods, shipping can take up to 10 days.

They cannot guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from their distribution centre in Melbourne, Australia.

Shipping confirmation emails are sent upon dispatch with tracking details. Contact them for more information.

They ship orders Monday – Friday during business hours. If you place an order on a weekend day or public holiday it will be processed and shipped within the next 2 business days.

Any orders placed after noon AEST will take an additional 1 business day to be delivered.

If you need to cancel or alter your order, email them straight away so they can try to catch your order before it flies out the door. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and they will process the refund when they receive it, on the same payment method used to purchase it. Shipping fees are non-refundable, and you will be responsible for return postage.

You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.

To organise a return under these terms and conditions, you must notify them via the Contact Form within 14 days of taking delivery of your product and request a return under this Policy.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so they can sell them as a brand-new product. Please do not send your purchase back to the manufacturer.

To complete your return, they require a receipt or proof of purchase. Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened or faulty.

To return your product, you should request a return address by Contact them first.

Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.