What is the payment method?
G-Star RAW accepts Visa, Mastercard and American Express.
How does a payment with PayPal work?
When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.
How can I track my order?
You can check the status of your order on your account page. When your order has been fully processed, the status will change to ‘completed’. When the package is on your way, you’ll receive a shipping confirmation with a tracking link of that shipment.
Please note the tracking link is only activated the moment the carrier has received the package.
What size should I order?
To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check their ‘size guide’ on the product page which converts your body measurements into G-Star clothing sizes.
Can I change my order?
When you have placed and paid for your order, it is prepared for transport almost immediately. As soon as the status of your order is ‘completed’, you can no longer change your order. If you wish you can return the entire order or any items that you don’t want following the return procedure.
How can I return my order?
You can return an article up to 30 days after receiving it. The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours.