Where can I find the chat?
You can find vidaXL‘s chat window at the right bottom side of their website during opening hours. As soon as you click on the “chat” button, the window opens, and you can start!
Why are packages sometimes delivered in multiple shipments?
When you’ve ordered multiple products or one product that comes in multiple packages, it is possible that these are delivered on different days. This is in the hands of the carrier and vidaXL have no influence over this. You can check the status of each package with the tracking link you receive via email.
How can I track my order?
You can check the status of each package using the track & trace link you receive via email.
How can I return my order?
After receiving your request to return the product, vidaXL will send you the return procedure. vidaXL recommend that you do not send the product back to them on your accord, because our pick-up service is free of charge.