Do I need a eBay account to purchase items?
You can buy without an eBay account when:
The item costs less than AU $6,000
The item can be purchased using Buy It Now. If you want to bid on an auction or send a Best Offer to a seller, you’ll need an eBay account.
The seller has a Feedback score of five or higher and a positive rating of at least 98%
You pay for the item using PayPal or a credit card. Don’t worry, your credit card information won’t be shared with the seller.
To buy as a guest, select Buy It Now, then select Continue as a guest. You’ll have to fill in your shipping address, email address, and payment information. For most transactions, you’ll have to use PayPal or a credit or debit card.
What is the eBay returns policy?
If you need to send an item back to the seller, there are a few different ways of getting the item back to them. Who pays the cost of return postage will depend on why you’re returning it, and the seller’s return policy.
If you’re returning an item because it doesn’t match the listing, or arrives damaged or faulty, then the seller is responsible for the return postage costs. If you changed your mind, you’ll need to check the seller’s return policy in the listing – many sellers offer free returns but you may be responsible for return postage.
What do I do if my item hasn’t arrived?
If your item hasn’t arrived, you’re protected by eBay Money Back Guarantee and can ask the seller for a refund. Some sellers may also be able to send you out a replacement item if they have one.
How can I check my item’s delivery information?
If your item hasn’t arrived yet, the first thing to do is check the delivery information. You can find your item’s delivery information by selecting it from your recent purchases above, or in your purchase history. In the delivery information, you can:
View the estimated delivery date – Your item’s estimated delivery date tells you when you should expect to receive the item. If the date hasn’t passed yet, your item is probably still in transit.
Make sure your delivery address is correct – If the delivery address you provided to the seller is incorrect, select Contact the seller and ask them to send the item to your new address. If they haven’t sent your item already, they’ll be able to send it to the correct address. If they’ve already sent the item, they won’t be able to help. If possible, we recommend trying to collect your package from the original address.
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