What is the payment method?
Volcom accepts VISA, Mastercard, American Express, Afterpay and PayPal.
How can I track an order?
Once your order has been invoiced and officially shipped out, an automatic email will be sent to you which will include the tracking number affiliated to your shipment. You can also log onto Volcom using your username and password to view previous order confirmations, statuses, returns authorizations, tracking numbers etc.
If you still are experiencing issues locating the appropriate tracking information or never received a confirmation email, please contact their customer service department on 1800 081 083 (FREE) or via email [email protected], and one of their representatives will be happy to assist you.
What do I do if my order never arrived?
If you did not receive an order placed through their online storefront, they suggest calling their Customer Service department on 1800 081 083 (FREE) or email [email protected] and one of their representatives would be more than happy to assist you with a Tracer Request with their shipping account manager.
Please have your order # number available, and their representatives will document the issue and file a claim accordingly. At the end of the call, their representative will let you know what to expect from that point forward, and answer any further questions you may have.
What if I received the wrong product?
If you received an incorrect item within recent online order, simply call Volcom Customer Service department Toll-Free 1800 081 083 or email [email protected]
and have your order # and incorrect item # available. Once confirmed, all you need to do is ship your item/s back to them at the below-pre-paid mailing address. It’s that easy.
How long does it take to receive a credit bake from a return?
Once your product has been physically received and processed back to stock, please allow 3-5 business days for Volcom returns department to refund your account accordingly. Once this refund has been successfully processed a credit memo will be emailed to the address on file as proof of the refund reflecting back to you.
What is the return policy?
Volcom wants to assure you are 100% satisfied with the product you purchased, which is why they offer a FREE 30 day return period on all items ordered via phone or online store.