Can I track my package?
To track your parcel, follow these steps:
Go to Your Orders.
Go to the order you want to track.
Click Track Package next to your order.
If the estimated delivery date for your package has passed and your tracking information hasn’t changed, please allow an additional day or two for the package to be delivered.
Usually, packages arrive on or shortly after the estimated delivery date. If your package shows as delivered, but you haven’t yet received it, go to Find a Missing Parcel for more information.
If you can’t find any tracking information for your parcel, it could be due to one of the following reasons:
A delay in the updates to the tracking database.
Your package contains items sold and fulfilled by a third-party seller on Amazon.com.au. Third-party sellers sometimes don’t provide Amazon with tracking information for their orders. To obtain tracking updates you may need to visit the website of the carrier delivering your package.
How do I return an item?
To return an item you ordered:
Go to Your Orders.
Find the order you want to return, and click Return items.
If you are returning an item sold and fulfilled by a third-party seller, the button may be labelled Return or replace items. Click the Return or replace items button.
If you don’t see the order you’re looking for, use the Search all orders button on the Your Orders page to search for the order you want to return.
Select the items you want to return.
Enter the number of items, choose a response from the Why are you returning this menu, and then add any additional information in the Comments box.
Click Continue, and do one of the following:
If the item was sold and/or fulfilled by Amazon AU, select your return option.
If the item was sold and fulfilled by a third-party seller, click Submit for Approval.
How can I select my preferred return method?
Print your label and return authorisation. If you don’t have a printer when you’re completing your return, you can print later or you can have someone else print your label for you.
Put the return authorisation inside of your package and attach the label to the outside.
How can I get free delivery?
All orders of $49 or more of eligible items across any product category qualify for free delivery within Australia.
What is Amazon Super Saver Delivery?
You don’t always have to pay for delivery when you buy from Amazon.. this is only if you’re having your purchase delivered to the UK or Republic of Ireland, and you can opt-in for free delivery! You’ll still get your order 3-5 days after it is sent.