Can I get next day delivery?
Next day delivery is only for the Sydney CBD area for products that are in stock when you make your purchase. All orders should be placed before 4pm the day before. Same Day Delivery is also available; however, there will be a surcharge depending on the area of delivery.
What is the BedWorks return policy?
Should you cancel this order after deposit is taken, a cancellation fee of 25% will apply. We do not accept personal cheques. After supply of goods, Bed Works is not obliged to refund for incorrect choice or change of mind purchases. Goods will be held for a maximum of 7 days and storage fees will apply thereafter.
Services such as delivery, installation and other services requested are not refundable.
Delivery fee is charged per trip. If no one is home to receive your items on the pre-arranged day or if you call to cancel the delivery on the same day, a second delivery fee will be charged.
Should you wish to re-schedule delivery, you must inform BEDWORKS one day prior the delivery date (before 5 pm).
Please pay any outstanding balance to Bed Works prior to delivery. Please check all goods carefully, as later claims for damage may not be accepted. Manufacture faults relating to self-assembly products must be reported within 7 days.
Do BedWorks offer a warranty?
For 2 years from purchase date, BedWorks warrant to rectify, repair or replace any defects in materials and workmanship on our range of lounges and lounge suites. This applies to framework and structure of the lounge or lounge suite.
The warranty does NOT cover: Rips, weaving, pilling, creasing or fading of fabric or leather, or damage caused by misuse or improper cleaning. Sewing of seams and zippers are covered by a one year warranty only.
What is the risk-free 100 trial?
BedWorks are so confident in the quality of our products that they offer a 100-day trial period, allowing you to test out your new mattress in the comfort of your own home. Here at Bedworks your comfort and convenience is our top priority and this trial period is our way of ensuring you’re completely satisfied. If you’re still not 100% certain about your choice, simply send it back for a replacement. We will arrange a replacement mattress of your choice to be delivered by the wonderful delivery team who will also collect, pack and remove the original mattress. It’s that easy!