Can I request for a return?
All Items purchased online can be returned by submitting a Return Request via the online store, within 30 days from the receipt date.
I didn’t receive my package yet?
If you did not receive your package after the expected delivery date, you can track your order to check on the shipment.
Or you can enter the tracking number indicated in the shipment confirmation email into the online tracking system of the designated courier company.
Can I amend my order?
Charles & Keith are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode.
The item I want is out of stock. What should I do?
If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN BACK IN STOCK” button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.