What are the payment methods?
Cycle Gear Direct accepts American Express, Discover, PayPal, and Visa.
Where do you deliver?
Cycle Gear Direct delivers worldwide.
Can I cancel the order?
If you change your mind, act quickly! they turn around and process orders extremely quickly. Orders can be modified or cancelled only while their status is labelled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by their warehouse and is in the queue to be shipped out.
Can I exchange the item?
After you process your return, simply place a new order for the exchanged merchandise. That means you’ll claim the inventory and get your new gear fast! If your new exchange order qualifies for free ground shipping (details), it will ship out with no additional shipping fee. You are still responsible for return shipping costs on your original order back to them.
How can I return the item?
You can request a return authorization number (RA#) by contacting one of our team members at 1-800-292-5343 during normal business hours or by contacting them through their customer service page. Be sure to have your order number available and once approved, follow these instructions:
Once you receive your Return Authorization email, please print the included form and label if provided including it with each shipment back to Cycle Gear. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! They need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by their returns department.
Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:
Attn: Returns (RA# XXXX)
2001 Kittyhawk Ave
Philadelphia, PA 19112
Be sure to retain your return tracking information. Cycle Gear is not responsible for packages lost during return shipment. You will receive a confirmation email from Cycle Gear when your return is processed which will include the full details of refund credited.