What is the payment method?
DC Shoes accepts VISA, MasterCard and American Express Credit Cards. They also accept EGift Cards and payments made via your PayPal account.
When will my order be shipped and how will I know?
Orders placed before 3pmAEST Monday – Friday (excluding Victorian and National public holidays) will be shipped the same day. All orders received after 3 pm will be shipped the following business day. You will receive a shipping confirmation email when the order has been successfully dispatched from their warehouse, advising you of a Tracking Number that can be used to follow the progress of your order.
What can I do if my purchase is faulty?
In the unlikely event that your purchase is faulty, you can either return it to your nearest Retail Store or arrange to return it to their Online store via mail by emailing their Customer Service team for a Return Authorisation (RA) Number. Either way, you can get a full refund for your purchase. Just let them know what you’d prefer.
Can I change/cancel my order?
Absolutely, Up until the moment your order has been shipped. Their orders are processed and shipped fast, so contact their Customer Service team straight away and they’ll do their best to stop the order going out. If your order has been sent to you and you need to return it, check out their Easy Returns Policy.
Can I get a refund?
They want to ensure you are completely happy with your purchase and they understand that sometimes it’s difficult to choose the right size online, so they’re only too happy to offer returns.
Full priced items can be returned within 100 days of purchase, via mail or to any company-owned full price store (returns cannot be processed at the outlet or authorised retailer stores).
Sale items can be returned within 30 days of purchase, via mail only.
For more information on returns please visit their Returns page, email [email protected] or contact them on 1800 090 402 and their friendly service staff will make things right.