What is the payment method?
HBX accepts Credit Card VISA, Mastercard, American Express, Apple Pay, UnionPay, and PayPal.
Do you pay for return shipping costs?
Unfortunately, HBX currently doesn’t cover return shipping costs, except for Hong Kong orders. All other return shipping fees are your responsibility.
How do I know if you received my return?
HBX strongly recommend that you use a registered and traceable service when returning your item(s). This way you’ll know that it’s been delivered to them safe and sound.
HBX process all returns as quickly as they can, but please be patient with us as sometimes it can take up to 10 business days. They will contact you as soon as your return has been processed.
What is the return policy?
HBX accepts returns and exchanges for up to 30 days from the day you received your order. All returned merchandise must be in new/original and resalable condition with all tags and original packaging attached. Please note final sale items cannot be returned or exchanged.
When will I get my refund?
They definitely understand that you want to get your refund ASAP. They will refund you the same day they process your return, but the refund may take additional processing time depending on your payment method and bank. Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement. These are estimated processing times:
*Credit Card: 2-5 business days
*PayPal: 2 business days
*Alipay: 5 business days
*Apple Pay: 2-5 business days
*Bitcoin: 1 - 2 business days
*WeChat Pay: 5 business days