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Valid while stocks last. Applies to a selection of products only. For complete terms and conditions, please visit the In Essence website.
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Offer valid while stocks last. Applicable only to sale products. For comprehensive terms and conditions, please refer to the In Essence website.
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In Essence accepts VISA, Master Card, American Express, Diners Club, and PayPal.
In Essence ships to selected countries provided during checkout.
They are happy to offer a store credit, exchange, or refund on an item you’ve purchased from them – simply contact them within 30 days of your order date. If you have changed your mind about a product you have ordered, they will need to receive it back to them unopened and unused, in the original packaging. If the item is faulty or damaged please contact them with a detailed description of the issue along with a photo if possible. If an incorrect item has been received, or you are missing an item from your order please take a photo and contact them within 7 days of delivery. In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with them.
Once you’ve placed your order, it joins a queue for immediate processing and fast despatch. They are therefore unable to make any changes, additions, or amendments to orders.
They would like to sort out any issues with incorrect items straightaway. Please contact their customer service team with your order number and the incorrect item’s name and product number. They will get back to you as soon as they can and send you a replacement item as quickly as we can.
They would like to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact their customer service team with your order number, the faulty item’s name and number, and a description of the fault. If you can include images, that would be even better. They will get back to you as soon as they can and send you a replacement item as quickly as they can.
Phone
+61 1300 650 981
social@heritagebrands.com.au
Working Hour
Monday – Thursday 9 am – 5 pm AEST
Friday 9 am – 1 pm AEST
