Does JOUJOU offer FREE SHIPPING?
Yes, JOUJOU offer free shipping on orders over $60AUD. Spend over $60 and you’ll receive free shipping within Australia & New Zealand - Australia Post (Parcel Post).
What about Australian deliveries?
Standard Shipping 2-5 Business days - $9.99 AUD per order
If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office. Don’t worry all items are packaged discreetly with no identifying markings.
Registered Shipping 2-5 Business days - $12.99 AUD Flat Rate per order
Registered Post gives you an added level of security. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
Express Shipping 1-3 Business days - $12.99 AUD per order
If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office.
What about international deliveries?
Only PayPal is accepted for international orders. Credit card payment will not be accepted.
What is the JOUJOU returns policy?
For hygienic reasons, JOUJOU does not accept returns for reason of change of mind. If you received a faulty item you should contact customer service to troubleshoot the issue and request permission and a return number.