What is Kiehl’s's shipping methods and rates?
Kiehl’s's orders are shipped and delivered on business days. Kiehl’s's standard shipping carrier is Australia Post. Kiehl’s ask that you anticipate 3-5 business days for standard shipping. Orders under $35 cost $10 for standard shipping and all orders over $35 are shipped free!
Can I change submitted orders?
If you need to change an order you have already placed, contact a Kiehl’s Customer Representative via Customer Service and select the subject “My Order” and topic “Can I Change My Order?”. To facilitate your request, please have your order confirmation number available.
Can I report an order problem?
If your order is missing a product or contains a damaged item, make sure to contact Kiehl’s. To expedite your request, please have your order confirmation number available. Kiehl’s will always do their best to accommodate your concern as efficiently as possible.
Do Kiehl’s ship internationally?
Kiehl’s regret that they do not ship outside Australia at this time for orders placed at kiehls.com.au.