Do you have physical stores?
No, they don’t, but they have a huge range of amazing online deals for delivery to your door, plus they’re open 24/7!
Why should I trust Dick Smith again?
The New Dick Smith Online store is owned and run by the team at Kogan.com, Australia’s largest pure-play online retailer, with over 10 years of experience in providing the best online deals in electronics and home appliances. They’ve been around for a long time, and they’re not going anywhere!
My purchase isn’t in my order history?
This may have occurred if you accidentally used an old email address, or accidentally made a spelling error.
Please contact our customer service team so they can help locate your order details.
You can do this simply by selecting a different item from your order history and explaining in detail the situation using the form provided, they’ll be happy to help.
What if I don’t have an account?
You can still create a Dick Smith account after placing your order! Just make sure that you create the account using the email address you used to place your order, and you will find your order history in your newly created account.
Can you do a better price?
The prices that we have listed on our website are the lowest possible.
We work hard to bring our customers the lowest price by sourcing our products from all around the world, and this can fluctuate based on a number of factors, such as the AUD/USD exchange rate, availability, and demand, among others.